Privacy Policy
Man with Van Aldwych Privacy Policy
This Privacy Policy explains how Man with Van Aldwych collects, uses, stores, and protects personal data in connection with our removal and transport services. It applies to all Man with Van Aldwych customers and prospective customers in the Aldwych area, including anyone who contacts us, requests a quotation, books a service, or otherwise interacts with our business.
We are committed to processing personal data lawfully, fairly, and transparently in accordance with applicable data protection legislation, including the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.
Data Controller
For the purposes of data protection law, Man with Van Aldwych is the data controller. This means we determine the purposes and means of processing your personal data when you use our services in Aldwych and the surrounding area.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. This may include the following categories of information.
Identification and contact details such as your name, postal address, pick up and drop off addresses, billing address, and any other address details you provide so that we can provide our services. We also process contact details such as your preferred communication method and any contact notes you provide.
Service and booking information such as details about the items to be moved, access information at the property, preferred dates and times, instructions you provide to our drivers or customer service team, and records of quotes, bookings, and completed jobs.
Payment and transaction information such as details of amounts paid, dates of payment, payment method used, and invoices or receipts issued. We do not store full payment card numbers or security codes, which are processed securely by our payment processor.
Communication records such as records of enquiries, complaints, feedback, or other correspondence between you and Man with Van Aldwych, including information you provide by phone, through web forms, or other communication channels.
Technical and usage data where applicable, such as basic device or browser information and general site usage data when you visit our online pages, to help us understand how our services are used and to maintain security. We do not seek to identify individual users from this data unless required for legal or security reasons.
Lawful Basis for Processing
We only process your personal data where we have a valid lawful basis under data protection law. Depending on the context, we may rely on the following bases.
Performance of a contract. We process information that is necessary to provide our services to you or to take steps at your request before entering into a contract, for example when preparing quotes, confirming bookings, performing moves, and managing payments.
Legal obligation. We may process personal data where this is required to meet our legal obligations, such as maintaining tax and accounting records, complying with regulatory requirements, or responding to lawful requests from public authorities.
Legitimate interests. We process certain data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This can include managing and improving our services, keeping records of transactions, handling customer queries and complaints, and protecting our business from fraud or misuse.
Consent. In limited cases, we may rely on your consent, for example if you ask us to keep your details on file for future services when there is no active booking. Where processing is based on consent, you can withdraw that consent at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes.
To respond to your enquiries and provide quotations for our services. To set up, confirm, and manage your bookings. To carry out removals, transport, and related services in accordance with your instructions. To process payments, issue invoices, and maintain accurate financial records. To communicate with you about your booking, including updates, queries, and after service follow up. To manage customer service, handle complaints, and resolve disputes. To operate, evaluate, and improve our services and internal processes. To comply with applicable laws and regulations and to protect our legal rights.
Sharing Your Personal Data
We do not sell your personal data. We may share your information with third parties only where this is necessary and lawful.
Service providers and data processors. We may use trusted third party providers to help us operate our business, such as payment processors, accounting service providers, and IT or administrative support. These parties act as data processors and are only permitted to process your personal data on our instructions and for specified purposes. They are required to keep your data secure and confidential.
Professional advisers. We may share data with professional advisers such as accountants, insurers, or legal advisers where this is necessary for legitimate business purposes or to obtain professional advice.
Public authorities and law enforcement. We may share personal data where required by law, regulation, or court order, or where necessary to protect our rights, property, or safety or the rights, property, or safety of others.
Other parties with your consent. In some cases, you may ask us to share information with third parties, for example with a building manager or another service provider involved in your move.
International Transfers
Our core services are provided within the United Kingdom. If it becomes necessary to transfer personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as using destinations that have been recognised as providing an adequate level of data protection or applying standard contractual clauses or equivalent legal mechanisms.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, meeting legal, accounting, or reporting requirements, and resolving any disputes.
In general, we retain booking and transaction records for a period aligned with applicable limitation periods and tax and accounting rules. Communication records and enquiry information may be retained for a shorter period where appropriate. When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to an identifiable individual.
Data Security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, secure storage of physical records, and appropriate safeguards for electronic data. While no system can be completely secure, we work to ensure an appropriate level of protection in relation to the risks involved in processing your data.
Your Data Protection Rights
Under data protection law, individuals have a number of rights in relation to their personal data. These rights apply to all Man with Van Aldwych customers in the Aldwych area, subject to certain legal conditions and exemptions.
Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how we use it.
Right to rectification. You have the right to ask us to correct or complete any personal data that is inaccurate or incomplete.
Right to erasure. In certain circumstances, you may request that we delete your personal data. This right is not absolute and may be limited where we need to retain data to comply with legal obligations or to establish, exercise, or defend legal claims.
Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.
Right to object. You may object to processing that is based on our legitimate interests where you believe your rights and interests outweigh our own. We will consider your objection and stop processing unless we have compelling legitimate grounds or where processing is required for legal reasons.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine readable format or that we transmit it to another controller where technically feasible.
Where processing is based on consent, you also have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights
If you wish to exercise any of your data protection rights in relation to your personal data held by Man with Van Aldwych, you can contact us using your usual communication methods with our business. We may need to verify your identity before responding to certain requests in order to protect your privacy and security.
You also have the right to lodge a complaint with the relevant supervisory authority if you are concerned about the way your personal data is being processed. We encourage you to contact us first so that we can try to resolve any concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will apply from the date the updated policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data as a customer of Man with Van Aldwych in the Aldwych area.
