Terms and Conditions for Man With Van Aldwych
These Terms and Conditions apply to all bookings made for Man With Van Aldwych and set out the basis on which moving, transport, delivery, collection, and related services are provided. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. For the avoidance of doubt, these terms apply to domestic and commercial jobs alike, unless otherwise stated in writing. They are designed to provide a clear and fair framework for both the customer and the service provider.
Booking requests may be made by telephone, email, online enquiry form, or any other method made available at the time of enquiry. A booking is not confirmed until the service provider has accepted the request and, where required, received any deposit or written confirmation. Quotations are generally based on the information supplied by the customer and may change if the actual job differs from the description provided. Customers should ensure that all details are accurate, including access conditions, item quantities, and any special handling needs.
The service provider reserves the right to decline or cancel any booking where the customer has provided incomplete or misleading information, where the job presents a safety issue, or where the required service falls outside the scope of what has been agreed. Estimated times are provided in good faith but are not guaranteed, as delays may arise from traffic, access restrictions, loading conditions, weather, or circumstances beyond reasonable control. The customer acknowledges that flexibility may be required on moving day.
Payments must be made in accordance with the agreed quotation and any payment instructions provided at the time of booking. Unless otherwise agreed, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Payment may be required in part or in full before the job begins, upon completion, or by invoice, depending on the service arrangement. Any deposit paid may be used to secure the booking and may be non-refundable where stated.
The customer agrees to pay all charges relating to the booked service, including any additional labour, waiting time, parking fees, congestion charges, tolls, storage costs, or supplementary materials that were not included in the original estimate but were reasonably necessary to complete the job. If the scope of work changes on arrival, the service provider may revise the quotation before proceeding. Late payment may result in administration charges, suspension of future services, or recovery action where permitted by law.
Where card payments, bank transfers, or other electronic methods are accepted, the customer must ensure that payment is authorised and completed successfully. The service provider is not responsible for bank delays, card declines, or incorrect payment references supplied by the customer. In the event of a payment dispute, the customer must raise the issue promptly and provide reasonable evidence of the concern. Any undisputed portion of the invoice remains payable in full by the due date.
Cancellations must be made as soon as reasonably possible. If the customer cancels a booking, cancellation charges may apply depending on how much notice is given and whether the service provider has already reserved vehicles, staff, or equipment for the job. If cancellation occurs with short notice, on the day of collection, or after the team has been dispatched, the customer may be charged the full or substantial part of the agreed fee. Any deposit may be retained to cover lost time and administrative costs.
The service provider may also cancel or reschedule a booking where conditions are unsafe, the customer has failed to provide necessary access, the item list has materially changed, or payment terms have not been met. If a cancellation is necessary due to events outside the service provider’s control, such as severe weather, vehicle breakdown, road closures, or other force majeure events, a new date may be offered where possible. The customer agrees that such circumstances do not automatically create a right to compensation beyond any refund due under these terms.
Liability is limited to losses directly caused by negligence or breach of contract by the service provider, and only to the extent permitted by law. The service provider will take reasonable care when handling goods, loading vehicles, and carrying out any agreed work, but the customer is responsible for ensuring that items are suitably packed, secured, and suitable for transport unless packing has been included in the service. Fragile, valuable, or sentimental items should be declared in advance and handled with extra care arrangements where appropriate.
To the fullest extent permitted by law, the service provider shall not be liable for indirect, consequential, or special losses, including loss of profit, loss of business, missed deadlines, or loss arising from inaccurate information supplied by the customer. The service provider shall not be responsible for pre-existing damage, hidden defects, inadequate packaging, or damage resulting from items being inherently unsuitable for transport. Any claim for damage or loss must be made within a reasonable time after completion of the service and supported by evidence where possible.
The customer must ensure that access routes, parking arrangements, lift availability, and building permissions are suitable for the job. If stairways, narrow entrances, restricted parking, or other obstacles require additional effort, extra time, or specialist handling, additional charges may apply. Man with van Aldwych services are provided on the understanding that the customer has obtained any permissions needed from landlords, managing agents, local authorities, or other relevant parties. The service provider is not liable for delays or costs caused by the customer’s failure to do so.
Where the service includes lifting, moving, or loading of items, the customer must declare any particularly heavy, awkward, hazardous, or prohibited goods in advance. The service provider may refuse to carry items that are unsafe, illegal, improperly secured, or likely to cause damage to people, property, or vehicles. This includes, without limitation, flammable substances, gas cylinders, chemicals, and any items restricted by law or by the vehicle operator’s policy. The final decision on whether an item can be transported rests with the service provider.
Waste regulations apply to any removal, disposal, or collection of unwanted goods arranged as part of the service. The customer must not ask the service provider to dispose of waste unlawfully or to transport controlled waste without the correct information and permissions. All waste must be described accurately, and the customer must ensure that items for disposal are lawfully owned and not subject to special handling requirements. The service provider will only remove waste in accordance with applicable UK legislation and any relevant licensing or transfer documentation requirements.
Where waste is collected, the customer may be required to provide confirmation of the waste type, origin, and destination, and to separate recyclable, reusable, and general waste where appropriate. The customer accepts responsibility for any fines, penalties, or enforcement action arising from incorrect declarations, prohibited waste, or breach of waste disposal rules caused by inaccurate information supplied by the customer. Waste transfer notes or similar records may be issued where required by law, and the customer agrees to cooperate fully with any necessary paperwork.
The service provider does not accept responsibility for waste that has been misdescribed, contaminated, or improperly packaged by the customer. Any items deemed hazardous, specialist, or otherwise regulated may require separate handling, subcontracted services, or refusal of collection. If illegal or unsafe waste is discovered on arrival, the service provider may immediately stop the job and charge for time already incurred. The customer must indemnify the service provider against claims arising from the customer’s breach of waste law, misrepresentation, or unlawful disposal request.
Data, property, and conduct are also governed by fair use and reasonable expectations. The customer must ensure that the goods being handled are lawfully owned or authorised for transport. The service provider may photograph items or access conditions for internal record-keeping, dispute resolution, or proof of condition where reasonably necessary. Personal data will be handled in accordance with applicable UK data protection requirements and used only for legitimate business purposes connected with the booked service.
Customers must behave respectfully toward staff and must not expose workers to abuse, threats, harassment, or unsafe working conditions. The service provider may suspend or terminate the job if staff safety is compromised, if the customer or anyone present acts aggressively, or if the environment becomes unsuitable for work. In such cases, charges may still apply for time, labour, mileage, or costs already incurred. Any damage caused by the customer, their representatives, or third parties at the premises remains the customer’s responsibility unless clearly caused by the service provider.
These terms may be updated from time to time to reflect changes in operating practices, legal obligations, or service scope. The version in force at the time of booking will ordinarily apply to that booking, unless a newer version is expressly agreed in writing by both parties. Man With Van Aldwych terms are intended to be interpreted in a commercially reasonable way and in accordance with applicable consumer and business law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
Governing law and jurisdiction apply to these terms. They shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with the service, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. The customer agrees that any legal proceedings should first be attempted to be resolved informally and in good faith where possible.
Nothing in these Terms and Conditions affects any statutory rights that cannot be excluded or limited by law. If the customer is a consumer, they retain all rights provided under applicable consumer legislation. If the customer is acting on behalf of a business, they confirm that they have authority to bind that business to these terms. By proceeding with a booking, the customer acknowledges that the services are provided subject to these conditions and that the agreement reflects a balanced allocation of responsibilities.
Final acceptance of the service may be taken as confirmation that the customer agrees to the quoted terms, the booking details, and any reasonable operational instructions given on the day. Where a written contract or service note exists, it will be read together with these terms. In case of conflict, the specific written booking terms will prevail only to the extent that they clearly modify these general conditions. Man with van Aldwych service conditions are therefore intended to provide clarity, fairness, and legal certainty for all parties involved.